On-Demand Support

LIVE Remote Equipment Recommendations: ➡ Computer Setup (desktop laptop, tablet, TV) ​ • Dual Monitors are preferred. ​ • Access to multiple devices/monitors is even better! Training to YOU recommends using an extra TV or computer/laptop/tablet for ease of use. ​ • If you have 1 computer, you are good! Some customers prefer a larger monitor. ​ • If you are unsure about your equipment, please reach out to our technical support. They will work with you on the right solution. Feel free to contact us for recommendations! ​ ➡ High-speed Internet ​ Internet with DSL speed and above is recommended. ​ Most Wifi services provide more than enough speed to handle LIVE Remote Training. ➡ Hands-free Audio/Microphone​ If possible, a headset is a great audio/microphone solution. There are many great headset options for under $10! ​ Some modern earbuds come equipped with microphones. Check if your model is equipped with one before attending a class. ​ Most laptops come equipped with audio and microphones built-in.

Accessing your Virtual Classroom: You will receive an e-mail prior to your class with a link to join your virtual classroom. Click the link to connect up to 1 hour prior to the class start time. The e-mail also contains a link that can be used at any time to test your computer and network. There are 2 ways to join your Virtual Classroom: Zoom desktop client (install software) Zoom web client (runs in browser, does not require software installation) **Use of the web client is only recommended if you do not have permission to install software on your PC, as it is missing some useful features.** To install the Zoom desktop client: The download should start automatically, if not follow instructions on screen You may need to select a location to save the file, the default location is fine Click the downloaded file at the bottom of your browser window once complete Click run in the Windows Security window When installation is complete: A window will open prompting you to enter your name, then click “Join Meeting” A new window will show a preview of your camera, select to join with or without video. You will enter the “waiting room” until you are admitted by the host. Once admitted, select your audio preference: Join by computer audio (recommended) The default audio devices set for the PC will be used Join by Phone Audio (used if PC hardware is not adequate) This option gives you a list of phone numbers to dial Use any touch-tone phone Enter the meeting ID when prompted Enter the password Enter participant ID (this associates the phone call to your computer in the meeting) *If audio or video is not working, click the caret in the lower left next to the audio or video button to troubleshoot or change to another device. To use the Zoom web client: On the page that opens upon clicking the meeting link, click “Join from browser” Ignore the downloaded file Click “cancel” if prompted to select a save location You will join the waiting room until admitted by the host Once admitted, select your audio preference: Join by computer audio (recommended) The default audio devices set for the PC will be used A prompt will appear to grant permission to the site to access your microphone, click “Allow” Join by Phone Audio (used if PC hardware is not adequate) This option gives you a list of phone numbers to dial Use any touch-tone phone Enter the meeting ID when prompted Enter the password Enter participant ID (this associates the phone call to your computer in the meeting) Turn on video (if desired): A prompt will appear to grant permission to the site to access your camera, click “Allow” *If audio or video is not working, click the caret in the lower left next to the audio or video button to troubleshoot or change to another device.

Connecting to the Virtual Lab: Go to: http://trainingtoyou.learnondemand.net New Users: • Click “Register with Training Key” • Enter the Training Key provided in the Virtual Classroom • Register your account by entering the information requested • Click “Save” to complete • If you receive a prompt that your email is already in use, see instructions for returning users Returning Users: • Click “Sign in”Log in with your email address and password • If you do not remember your password, click “Forgot your password?” and check your email • Once logged in, look for “Redeem Training Key” in the gray bar below your name • Enter Training Key provided in the Virtual Classroom and click “Redeem Training Key” You should now see the today’s class under “Classes”Click the name of the class to open Scroll to the bottom of this page and find “Class Materials” If nothing is listed under “Class Materials”, click it to expand You should see a link for the PDF of your book, click to download Scroll back up to the “Activities” section and click on the first lesson Click launch on the page that opens to start your lab Await further instructions from your instructor